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The Phone Key remains in the Sent state, after
you have sent updated information to the phone.
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Contact the Phone Key user and find out why the connection with the
phone and the server is cut. The reason for this may be, for
example:
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The user has removed the application from the phone.
Request the user to re-install the application from Google
Play.
After this, re-register the Phone Key, as follows:
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Select .
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Select the key to be returned.
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Right-click to select .
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A registration request is sent to the phone.
Having received the registration SMS, the user opens
the application, upon which the application
automatically registers itself on the server, and
the key is removed from the phone.
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The phone is offline and cannot communicate with the
server.
Request the user to establish a mobile data connection.
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The user has replaced the SIM card on the phone.
Request the user to insert the original SIM card to the
phone.
Tip:
If the original SIM card has been disposed of, the key
cannot be removed from iLOQ Manager, but
you can hide it. See Hiding Keys. After this, you have a log of keys that cannot be
removed. For instructions on viewing these keys, see
Viewing Hidden Keys.
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