Striving for service excellence

It’s a common phrase in marketing communications that companies are ‘exceeding’ the expectations of customers. But, in realistic terms, service excellence should be primarily focused on being easy to do business with, delivering what is promised, and dealing quickly and efficiently with any issues that arise.

iLOQ is a company that is on the up and up. We are growing rapidly, expanding into different markets and countries, and new customers are coming on board all the time. It’s written into our company values that we are ‘changing the game’ by providing unbeatable solutions and services that add real value to our customers and partners. Our products have already set new standards, and now we’re making sure that our services do the same.

Typically, maintenance agreements are a core aftermarket service provided to customers. However, one unique selling proposition for iLOQ is that, with no batteries and no cables, our digital locks are maintenance free. But, there are so many more services that we can offer to ensure an excellent customer experience throughout the whole lifecycle. Over the course of the next year, you will see many new services coming into effect as we benefit from the opportunities provided by digitalization.

Exciting and innovative web and mobile services will be coming online, so keep following our website and social media channels for the latest news. Our training services will be upgraded, expanded, harmonized and partly digitalized to provide even better support for our partners. And our ability to provide remote support for certain access management issues will be enhanced.

We mustn’t lose sight of the fact that service is primarily a people business. Some things are just better performed locally, near the customers in their own language to ensure the best customer experience. iLOQ is a global company, but we are proud of our local touch. By opening new offices and increasing the number of people dedicated to our customers, we aim to provide best-in-industry services together with our partners. Click here to find your closest partner.